Jordan Window Counterbalance

A handy person from Norman, OK says:
Jordan Window built in 2002, window is 33" wide and 29" tall, weighs 23.6 lbs as it sits in photo. Counterbalance is stamped 28D SBI? Pictured are all the parts I could find.
Thumbnail of the uploaded file named IMG_1057.JPG
Thumbnail of the uploaded file named IMG_1058.JPG
Thumbnail of the uploaded file named IMG_1055.JPG
Thumbnail of the uploaded file named IMG_1060[1].JPG
Profile picture of Tom
Tom from SWISCO responded:

Thanks for your patience during this busy season. We should be able to supply a replacement for this balance, but yours is too damaged to ID. There is one detail in particular that's missing from your photos but is imperative to see, which is the clip, hook, or shoe at the end of the cord. Can we see a picture of that piece?

A handy person from Norman, OK says:
I'll be happy to provide as many photos as you need. Let me know if this does not answer the question.
Thumbnail of the uploaded file named IMG_1071.JPG
Thumbnail of the uploaded file named IMG_1070.JPG
Thumbnail of the uploaded file named IMG_1069.JPG
Thumbnail of the uploaded file named IMG_1068.JPG
Thumbnail of the uploaded file named IMG_1062.JPG
Profile picture of Tom
Tom from SWISCO responded:

Thanks! That hook looks like a match for our 15-170, but that isn't a standard option. That means this balance will have to be custom made. 

What I plan on doing is using our S770-29 with a 29D stamp option as the base, Then we'll remove the terminal clip it usually comes with and install the 15-170 instead. Does that sound good to you?

One other thing to note is that this particular balance is out of stock. Due to the quarantine, we don't have an exact ETA, but we are trying to get them in as soon as we can. Supply chains are very backed up now so delivery time is uncertain. There is a tentative lead time of 4-5 business weeks, but if things don't calm down soon then it could take longer. 

If that sounds good for you, please tell me how many balances you'd like to purchase. Once I know that, I'll email you a purchase link and price quote that you can use to place an order on our site.

A handy person from Norman, OK says:
I don't see a left or right. If they are the same I need four (4). If they are different I need two (2) left and two (2) right.
Profile picture of Tom
Tom from SWISCO responded:

These don't come in left or right. These balances can work for either side interchangeably. I'll email you a purchase link for 4 right now.

A handy person from Norman, OK says:
I now need the slide blocks that the counter balance pulls on/window fits into. Broke one replacing the counter balance.
Thumbnail of the uploaded file named IMG_1082.JPG
Thumbnail of the uploaded file named IMG_1083.JPG
Thumbnail of the uploaded file named IMG_1084.JPG
Thumbnail of the uploaded file named IMG_1085.JPG
Thumbnail of the uploaded file named IMG_1086.JPG
Profile picture of Tom
Tom from SWISCO responded:

Certainly, that'd be our 15-169.

A handy person from Norman, OK says:
Can you please send me a link to order?
Profile picture of Tom
Tom from SWISCO responded:

According to our records, I emailed you a purchase link for the balances on the 6th. You should check your spam filter in case it got accidentally flagged.

A handy person from Norman, OK says:
I need to order the slide block that I ask you about yesterday. At 2:05 pm, you responded "Certainly, that'd be our 15-169.". That is what I need to order. I received the counter balances last week and broke one of the slide blocks installing them. Please tell me how to order the slide block that the counter balance clip attaches to. I sent pictures yesterday. Thanks
Profile picture of Tom
Tom from SWISCO responded:

Oh, I'm sorry for misunderstanding. You can place an order for this shoe directly from our site at your convenience. I provided a link to its store page just above.

15-169 :  Snap-Lock Pivot Shoe
Snap-Lock Pivot Shoe
15-169
$2.43
VIEW >
15-170 : Snap-on clip
Snap-on clip
15-170
$0.42
VIEW >
S770-29 : 29
29" Series 770 Balance
S770-29
$12.31
VIEW >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.