Jordan single hung window : SWISCO.com

Home Owner from Prescott, AZ

Aug 6, 2025 12:25 pm

The string on one valance broke. I need two new ones.

5 user uploaded images

5 Replies

Emily from SWISCO

Aug 11, 2025 2:13 pm

Thank you for reaching out to us. We can help with this. Can you upload photos of the top fitting? That will help us determine the best match for this balance.

Home Owner from Prescott, AZ

Aug 11, 2025 7:46 pm

Hello Emily. You don't have a location to drop my photos here!! Am I supposed to start a new discussion?
The aluminum is 28 7/8" long.

Home Owner from Prescott, AZ

Aug 11, 2025 7:49 pm

Here are the photos Emily.

3 user uploaded images

Emily from SWISCO

Aug 12, 2025 8:14 am

Thank you kindly! Your balance appears to match the S351-29 or S390-29 with the 2830 stamp option. You'll have to measure the bottom shoe as shown below to determine the best match.

However, the metal channel should measure 29", which is the best we can offer. We can't promise a direct fit if the length differs, though. Our return policy can be found here, just in case.

Comparison of the S351 and S390 balance shoes.