Casey from SWISCO responded:
April 16, 2020
Hello, I think you might have a newer style Jordan window. We don't carry an exact replacement for your top sash guide but take a look at another customer discussion here where one of our experts recommends either our 18-008 or 18-171 as possible replacements. As for your balances, It looks like you have either our S351-22, with a 15-002 bottom attachment, or S390-22, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You'll also need 2130 spring strength options for your replacement balances based on your existing stamp and sash weight. Thank you! Comparison of the S351 and S390 balance shoes.
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