Tom from SWISCO responded:
October 1, 2015
I'm sorry, but without seeing pictures of the balance in question it would be very hard for us to make a recommendation. Even if we were to know the Series, there are still other factors that will require you having the balance on hand, such as the length and the sash weight. If you can get us pictures, please clearly show us both ends of the balance and whatever stamps are printed on it. Please also give me its measurements and the weight of the sash. Thanks!
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Tom from SWISCO responded:
October 2, 2015
I'm afraid we will not be able to assist you without pictures. If you are receiving an error, it's possible your pictures are too large. Make sure that they are .jpegs of a reasonable size. In the meantime, you can always simply browse through our selection of sash support hardware to find the balance you need.
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Tom from SWISCO responded:
October 2, 2015
Thank you, these pictures are perfect. Check out our Series 390 channel balance. This appears to be our best match.
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