Dear K&K Professional,
When I attempt to open my casement window the crank and cover assembly backs-out out of the window frame mounting about 1/4 to 1/2-way through the opening swing. Is it stripped and can I easily replace with a new crank assembly? The marking on the crank case shows K&K 20810A. Any direction you can provide will be greatly appreciated. Looking forward to hearing from you!
Thanks,
Bryan
K&K 20810A Casement window crank
Quick Learner from Oconomowoc
Nov 9, 2020 11:57 am
7 Replies
Casey from SWISCO
Nov 12, 2020 9:21 am
Hi Bryan, thanks for writing in. It does sound like the gears of your operator may be stripped. Can you show me a picture of the operator in question? I will need to see the entire assembly from a bird's eye perspective, including the base, handle, arms, and attachments at the ends of the arms. This will assist me in making a recommendation. Thanks!
Quick Learner from Oconomowoc
Nov 17, 2020 10:54 am
Hi Julia,
I appreciate the reply and have attempted to attach a couple of photos for your review. The red button doesn't seem to work. More coming once I'm able to loosen the set-screw in the handle and remove it from the spline to expose the gear section. I'll need to find some solvent to loosen the screw.
Back shortly.
What to do about the red button so that I can send you photos?
Thanks,
Bryan
I appreciate the reply and have attempted to attach a couple of photos for your review. The red button doesn't seem to work. More coming once I'm able to loosen the set-screw in the handle and remove it from the spline to expose the gear section. I'll need to find some solvent to loosen the screw.
Back shortly.
What to do about the red button so that I can send you photos?
Thanks,
Bryan
Casey from SWISCO
Nov 17, 2020 11:00 am
If you're unable to upload the pictures on to the part identifier, you can e-mail them to our customer service department at help@swisco.com.
Quick Learner from Oconomowoc
Nov 17, 2020 11:32 am
Have sent them on to the e-mail address you've featured
Quick Learner from Oconomowoc
Nov 17, 2020 11:44 am
Hi Julia,
I appreciate the reply and have attempted to attach a couple of photos for your review. The red button doesn't seem to work. More coming once I'm able to loosen the set-screw in the handle and remove it from the spline to expose the gear section. I'll need to find some solvent to loosen the screw.
Per your suggestion ? photos attached here.
I appreciate the reply and have attempted to attach a couple of photos for your review. The red button doesn't seem to work. More coming once I'm able to loosen the set-screw in the handle and remove it from the spline to expose the gear section. I'll need to find some solvent to loosen the screw.
Per your suggestion ? photos attached here.
2 user uploaded images
Casey from SWISCO
Nov 17, 2020 11:59 am
Hi Bryan. Thanks for these pictures. What I will need to see in addition to these is the arms of the operator, including any wheels/clips at the ends of the arms.
