Keller non tilt spiral parts don't match

A contractor from Georgia says:

July 10, 2020

I ordered the Keller Bottom sash clips (on order 1437083) 17-018 and -019. I also bought the S200 spiral balances to go with them. These parts are supposed to work together but the shoe on the balance doesn't engage with the clip. It's too big. I'm trying to shoe that in some photos here.

Thumbnail of the uploaded file named Pradrum 1.jpg

Tom from SWISCO responded:

July 14, 2020

You're right, the S200-15 is fully compatible with the 17-018 and 17-019 . I'm not sure why they aren't working for you. They seem to be the right parts. The clips are meant to slide over the shoe from the top and kind of snap on. Can you go into more detail as to exactly why this isn't working for you? I don't see anything in your photos that would prevent these parts from working together.

RH Bottom Sash Clip, Keller

17-018

$0.97

LH Bottom Sash Clip, Keller

17-019

$0.97

15" Series 200 Spiral Balance

S200-15

$11.20

How to Identify a Replacement Spiral Balance

VIDEO

WATCH >

How to replace the Keller Series 303 Window Balances

GUIDE

READ >

How To Choose the Proper Spiral Balance Tip Color

GUIDE

READ >

How to adjust a spiral balance on a non-tilt window

GUIDE

READ >

Reply to Thread

Use this form to ask a follow-up question or to share your experience regarding this subject.

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.