Key not turning on 82-002k

A home owner from Omaha says:
Hello, I just received my 82-002K. I watched the video and the key lock seems to be installed correctly but my key will not turn. When the key is in, all of the tumblers are down. I cannot figure out why my key won't turn. Do you have any suggestions or get it be faulty???
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Dave Sr. from SWISCO responded:
It's possible that the installation screws are too tight. Try this: remove the handle and try to turn the key with the handle set removed from the door. If the key works, then maybe the end tail on the cylinder might be too long. In that case try using a file to shorten it just a little.
A quick learner from Omaha, NE says:
Hello Dave,

One of the tumblers in the key lock was hanging too low with the key inserted. I removed the tumbler and the spring and reseated them and all is well ;) Thank you for your speedy reply!

Love & God Be With You,
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