Kinco Window# H-LC25/35-52x96

A home owner from Kissimmee, FL says:
Good Day,

I have 2 windows marked as so...

* Single Hung window
* Series Mark 40/50 Premium Standard
* AAMA/NWWDA 101/I.S. 2-97
* H-LC25/35-52x96
* Mfr. Code Kinco, LTD in Jax, FL

...and am in need of ordering channel balances (1/2" wide & 25" in length) for each. I have boiled it down to Series 380 and 385, however, cannot identify which is the correct one to order as they both look quite the same.

24 4 CX CMC and then a symbol that looks like a question mark at the end of the code is stamped on the side of the balance.

I would truly appreciate if you could advise which is the correct item I need to order? You may contact me at the above email if there are any other questions.

Thank you for your time,
Profile picture of Tom
Tom from SWISCO responded:
Hey, Luz, thanks for posting! The major difference between our Series 380 and Series 385 can be found in their bottom shoes, which are our 15-005 and 15-004, respectively. Take a look at these shoes and note their dimensions. Which one matches your own shoe?

As for the stamp, usually 24 4 corresponds to our 2440 option. I would just double check the weight of your sash to the rating shown for the 2440 to confirm that it'd work for you.
A home owner from Kissimmee, FL says:
Hi Tom,

Ugh! COMPLETELY missed those product links that show shoe size! We have the 1".

Thank you greatly for the info & your quick response!

Profile picture of Tom
Tom from SWISCO responded:
Of course, it was my pleasure! Looks like you'll want the Series 380 channel balance, in that case. Let me know if you have any other questions!
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