Kinro Window string broke

Home Owner from florida
The right string on our window broke. I can't find a video to show me how to replace it. Can anyone help? Kinro, impact resistant, 9 years old.
2 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

I can't be sure but I suspect you may be referring to the pulley system of a channel balance balance. If so, unfortunately, the pulley can't be repaired but we may be able to supply new balances. To confirm, we'd need to see an intact assembly removed from the window to compare to our inventory. See the videos related on this page to assist you in the meantime. 

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