Kinro window won't open

Thanks for reaching out! Your channel balance appears to be jammed up in the window, so you'll likely need to replace the top sash guides at the top right and left corners of the window when you replace the balances.

Once you're able to remove the balances and the top sash guides, I'll need to see photos of all of the hardware you're looking to replace. Be sure to take a look at the other video tutorials below as a reference for the information you'll need to gather to have the parts identified.