Kinro windows

Question

Hi, my home has Kinro windows and I have several questions for you. My home is 20 years old. One of the wondow balances finally broke. These things are constantly popping up when you open or close the windows. Where we live here in Nevada, the dust (as you can see) is constantly getting into the window. My wife cleans these about every 3 months, but these things conitue to pop up. The sash that broke is 27" but I'm not sure of the weight?

Hoping the first pic shows you what i need. My second question, and two pics, is how do I fix the slot where the balance clips into? The plastic has chipped away from the constant popping of the balance. Is that repairable? Or is a new window required? lastly, how do you tell if the sash guide is the problem with the balance popping up? these windows have done it since the house was new. thanks.

Fred

Emily · Accepted Answer

Hi there Fred.

Thank you for reaching out to us. Your top sash guide appears to match the 18-171. Damage to the top sash guide often indicates that the balances need to be replaced or that the stamp option is too strong. We would be happy to help you further, but we'll need close-up photos of the top and bottom fittings of the balance.

Unfortunately, we do not have a solution for the damage to the slots. As long as you can insert the hook into the slot and it remains secure, you should be fine. If not, you would need to replace the jamb, but that is beyond our expertise, so we don't know where you could acquire a new one.