Hi,
I purchased a kitchen crank out window about 10 years ago and the crank is stripped, the metal part use to be a hexigon and now it is rounded. The above barcodes were found on another window NOT the kitchen crank out window. I contacted the place where the windows were purchased and they no longer sell American Craftsman windows. I am hoping you can help with a part number and how I can purchase another crank.
Tks Cathy
Hello, Cathy. We might be able to help, but I need to see more of the operator itself. Your photo shows the base, but that only tells half the story. If possible, please remove it from the window and show me the whole thing by itself and without obstruction. I can then see if we have a good match in our inventory.
I'm afraid seeing the window doesn't tell me anything. I need to see the operator itself removed from the window.
If you are able to open the window, you should be able to unscrew the base of the operator from the sill.
If it's not possible to open this window, then see if there is an identical window in the house that we can use as a reference. You will need to open this window eventually, though, in order to make the repair.
Yes, the operator is the white thing. Once you open the window, you should see the screws on the outer window sill. You don't even really need to take it out, as long as I can see as much of the operator as possible in one shot, then I'll be good to go. Right now we can only see the base, which is just half of the complete part. The other half is blocked off by the window frame. It's necessary to either open the window or remove the part to see it.
I did send you the link, you can see it in my previous response. All orders can be placed directly from our site at your convenience.
It does not come with a handle; that would be the 39-205, which is sold separately.
