Dave Sr. from SWISCO responded:
September 18, 2014
Sorry to hear you're having trouble. Looking at your photo, the lock seems like it might be made of plastic. Can you confirm?
It's hard to tell what it may be while it's still installed. Is there any way you can remove it and show us a shot of it's end-section? In the meantime, take a look at our 90-267 to see if it matches up to your sample. |
Paul from SWISCO responded:
September 18, 2014
Once you remove the sash from the window, you should be able to simply slide the latch off either side. However, please triple check your dimensions and style to make sure that they match the 90-267. There are a lot of locks that come in this style that may seem similar but are actually incompatible. If I were you, I would remove it from the window and measure it as carefully as possible, then refer to the specs we show for the 90-267.
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