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Tom from SWISCO responded:
November 8, 2022
It sounds like the operator gears are stripped out, so the whole mechanism will have to be replaced. We may have a replacement for this but in order to make a recommendation I'll require a clear photo of the entire part removed. Would that be possible? I specifically need to see the design link arm. In the meantime, you can see our full list of possible replacements here . Please note that this style operator isn't as popular as it once was. There is a chance we don't have what you need to repair the window; I will of course try my best, but I don't want to get your hopes up. |
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Tom from SWISCO responded:
November 16, 2022
I completely understand your situation since I am familiar with the daily 3 pm storms in Florida. Unfortunately, the operator's arms are not visible in your new photos. All I can make out is the internal gear, which we can not use to narrow down your options. We will need to see a clear, unobstructed photo of the arms that attach the operator to the window linkage to determine if something on our inventory might work for your repair. |
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Dave Sr. from SWISCO responded:
November 22, 2022
It's tough to make out, but I think you have an operator like the 39-085 , which has a side installation hole that' s covered up by the wood trim on the side of the window behind the operator. Take a look and see what you think. |
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Dave Sr. from SWISCO responded:
December 8, 2022
Looking at your new photos, I still think the 39-085 is the closest to your operator. It's still a little different, and due to the age of your window I cannot guarantee that it will work, but it remains our best and only option. |