Living room non-tilt window channel balance replacement

Question

I measured everything per your requirements and here's what I found for the window channel balance that came out of the non-tilting living room window.

The length is actually 13 5/8 " (Does not match anything on your site)

Other than that it appears the shoes match the series S385

Is this a custom order and can I order something like this?

Tom · Accepted Answer

Thank you for contacting us. This is not our Series 385, I'm afraid. You have a special type that will need to be custom made. If you look at your bottom nylon shoe, you'll note that the pulley wheel is literally built into it, rather than just in the metal channel.

We can definitely supply these but we'll need a bit more information. First, there should have been a metal hook at the end of the cord. I don't see it in your photos, so it may have snapped off. Would you happen to have it on hand? Maybe the balance on the other side of the window still has it.

Second, I'll need to know how many you need. Once I have this information, I'll email you an order link and price quote for the requested quantity.