Lock handle came off

Question

Hi there -- Glad I found you. I'll be purchasing some hardware from you. One question:

The lock handle on this casement window lock came off. I'm having a heck of a time pushing it back in to reattach it. It wiggles around and seems impossible to get back in, especially with the plastic washer piece in place.

Any clues and are these supposed to come apart like this? Is it broken or salvageable? And if I need to replace can you point me to a video on removing and replacing?

Thanks!
Billy

Tom · Accepted Answer

If you can't get the handle back in place, then your lock is broken and will need to be replaced. There should be screws that you can access on the outside of the window that will allow you to remove it.

I see you were looking at our 38-096. This may be what you need; once you remove your lock, carefully compare our dimensions to your own part to confirm that everything lines up.