Lock not working

A home owner says:
November 10, 2020
no number no brand name
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Bob from SWISCO responded:
November 16, 2020

It sounds like your patio door needs a new mortise lock. Yours resembles the 82-218, but remove and compare to confirm this is the replacement you need. The video below shows how to install this new lock.
White Handle Set, 3-15/16"
White Handle Set, 3-15/16"
82-032
$31.82
Mortise Lock, Round Face, 3-11/16"
Mortise Lock, Round Face, 3-11/16"
82-218
$11.70
How to install the Swisco 82-032 Handle Set
How to install the Swisco 82-032 Handle Set
VIDEO
WATCH >
How to install a Legacy Handle Set
How to install a Legacy Handle Set
VIDEO
WATCH >
How to install the 82-218 Mortise Lock
How to install the 82-218 Mortise Lock
VIDEO
WATCH >
How to maintain a sliding glass door
How to maintain a sliding glass door
GUIDE
READ >
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