Tom from SWISCO responded:
May 30, 2017
I'm not sure if it's the key cylinder or the mortise lock that's the problem. There's a good way to know for sure, though. First, remove the inside and outside handle from the door entirely and then try to manually throw the inside mortise lock with a screwdriver. If you still need to jiggly it to get it to work, then the mortise lock is the problem. If it works fine, however, then it's the key cylinder that's causing the issue. Let me know once you've done this and we can work from there!
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Tom from SWISCO responded:
June 5, 2017
Great! I agree, I think we've narrowed it down to the right culprit. See our 82-310, I think you could install this in your handle set.
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