Locking assembly for 38-090

Question

Attached are photos of my working left side of the casement window, and the not working right side of the casement window. On the right side I have the replacement casement locking handle that I already ordered under code 38-090. I am trying to find the locking assembly that the handle sits in now to fully operate correctly. The entire track as I call it is completely missing from the right window for the lock to grab onto. I have been unable to find a replacement part anywhere.

Casey · Accepted Answer

Hello,

Unfortunately, we do not carry the compatible tie bar that works with the 38-090 locking handle that you purchased. You may need to reach out directly to the manufacturer to discuss your replacement options. We apologize for the inconvenience.