Locking mechanism does NOT lock

A quick learner from Winfield Alabama says:

In the photos, the brass locking mechanism from the inside does not lock. We are looking for a replacement for this part. Can you help us please? Thank you Jackie 

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Dave Sr. from SWISCO responded:

I am afraid that we do not carry the multi-point lock you have in your entry door. We do carry the 40-123 key cylinder, but I am not sure if that is the problem, or if it will operate with your door. Might be best to contact a locksmith to see what they think the reason is that your lock is not working. Take a look at the 40-123 key cylinder and related video on the web site.

40-049 : Complete Mortise Lockset, Brass
Complete Mortise Lockset, Brass
40-049
$72.02
VIEW >
40-123 : Key Cylinder with Thumbturn, Kwickset
Key Cylinder with Thumbturn, Kwickset
40-123
$32.80
VIEW >
How to install the Swisco 40-049 Mortise lock set.
How to install the Swisco 40-049 Mortise lock set.
VIDEO
WATCH >
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