Locking mechanism slipping

Quick Learner from Calgary, Alberta, Canada
Hi
I have a locking mechanism 31149 that slips out of my 40538 forks thus derailing preventing my window from locking.

I notice my other bay window has a similar lever on it but with a larger knobby end that slides on the two forks and hangs over the fork sides which prevents the slippage and derailing, photo 125541.

Your parts photo is not clear as to whether the part listed 45082 has a similar knobby end on the lever like 125541 or is it like my photo 123009.

If it does have the knobby end on it do you sell it as just the lever without the rail forks as I already have those?

Look forward to hearing from you.
Susan
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4 Replies
Tom
Tom from SWISCO
SWISCO
Expert

Hello, Susan. Our 38-099 lock does indeed have a bearing at the end of the arm. You can see it clearly in the photo below. The bad news is that these are not sold separately, nor are they even meant to be removed, as they are firmly riveted to the arm. You will need an all new lockset, unfortunately.

Dimensions for 38-099
Dimensions for 38-099

Quick Learner from Calgary, Alberta, Canada
Thanks Tom. I totally get it and understand the new locking system has the bearing on it. I need the left hand system and my husband Rex Beanland is making an order for the open closing mechanisms so I have sent my order number 38-099 to him to add to his order. Thanks so much. I am so pleased we will finally...after 10 years or more, we are going to get the mechanisms fixed. So grateful for your company.
Susan
Tom
Tom from SWISCO
SWISCO
Expert

It was my pleasure! Please let me know if you had any other questions in the future. We're always here to help.

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