I Agree thats it. but now I have another question I have been thinking. I can pull on the string and it does have tension but why does it not go all the way up now? I am thinking there may be more to this issue 4 or 5 windows to repair. I am the Handyman.
Thanks for the Help.
Do you have this problem on each of those 4 or 5 windows? If so, have their shoes also broken? I'm not familiar with these balances, so I'm not sure why it's not going back up. Could I maybe see a few pictures of the balance itself? Maybe seeing the whole system will help give us a better idea of what the problem could be.