Looking for 15 5 CN CALDWELL replacement

A home owner from 90503 says:
May 27, 2015
Hi, couldn't find a replacement on your website. It's a 16" long by 1/2" wide channel with "15 5 CN CALDWELL" stamped on the side. Hope you have something that'll work. Thanks, Dan
User submitted photos of a window balance.
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Paul from SWISCO responded:
May 29, 2015
This balance closely resembles our S390-16 channel balance. This comes with our 19-002 and 15-001 pre-attached, so just confirm that those are the same nylon attachments you have. I would also recommend a 1550 stamp option, for a sash weighing 13 through 17 pounds. See what you think.
A quick learner from 90503 says:
August 3, 2015
Hi Paul, the 15-001 channel balance shoe looks different from the one shown in my pictures, will that be a problem?

Thanks,

Dan
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Paul from SWISCO responded:
August 4, 2015
I'm not sure how they differ. Can you elaborate? Keep in mind that as long as the shapes are generally the same and the dimensions are the same, it should still work. Minor differences in how it slopes shouldn't really affect anything.
16" Series 390 Channel Balance
16" Series 390 Channel Balance
S390-16
$9.34
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