Looking for 26 4 FR CALDWELL replacement

A home owner from California says:
I have two broken window channel guides and need replacements. The broken component seems to be the string on the inside but I don't know if it's easier to just get an entirely new unit. Attached are photos. It says "26 4 FR CALDWELL" on the channel. I wasn't able to identify a part on your website that I thought was a match.
User submitted photos of their 26 4 FR Caldwell channel balance.
Profile picture of Donna
Donna from SWISCO responded:
The balance fittings look like SWISCO code numbers 15-004 shoe and 19-005 top.

Order S385-27 with the stamp option of 2640.
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