Looking for Spiral Balance Parts

A quick learner from Great Exuma, Bahamas says:
Hello. I need spiral balances that have an end like the one shown in the picture. The parts that I need are for non tilt, 5/8" diameter. The lengths that I need are 16" blue tip, 22" black tip, 28" blue tip and 28" black tip. They attach to pivot lock shoe, part number 15-210. Also does part number 26-272 come with stainless steel screws? If not I need the part number for that as well.
Thanks.
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Bob from SWISCO responded:

Thanks for writing in. I am confident we can replace these spiral balances for you, but could you confirm that your windows are indeed non-tilt? Or did you mean that they're tilt windows? It wouldn't make sense for a non-tilt window to use pivot shoes, which is why I want to clarify first before proceeding.

If they are indeed tilt windows, and the spiral balances are all 5/8" in diameter, then you can use our S600-16, S600-22, and S600-28, respectively. All these parts, as well as the 15-210 Pivot Shoe and 26-272 pivot bar, you can buy directly through our online store. I am afraid we don't sell screws with our pivot bars. If you don't have your old ones, you might want to contact a local hardware store for assistance, since the screws you need depend just as much, if not more, on your window sash as they do with the pivot bars themselves. 

Let me know if you have any further questions. And if you have any doubts about the hardware you need, please show us pictures of the parts out of the window. Many thanks.

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