Looking for a New Balancer for my PGT 2720 Series Windows

Home Owner from Coconut Creek, FL

Nov 28, 2023 8:28 am

Hello -

I've been advised that our balancer has failed and needs to be replaced in order to open our window again. Do you happen to have the PGT 2720 series balancer available? I have included pictures taken by our service tech - who did the evaluation - and our original sales order per PGT.

Please advise. Thanks!

Sandy

4 user uploaded images

8 Replies

Emily from SWISCO

Nov 30, 2023 9:30 am

Hi there, Sandy!

Thank you for reaching out to us. It appears your window uses an ultra-lift spiral balance which is a special, heavy-duty type. We can help but it will need to be a custom order. I'll just need a few more details so that I can get this moving for you. Can you show us a photo of the stamp printed on the tube? We would also like you to confirm the length of the balance. For example, the tube should end in a 1/2" increment. Lastly, can you tell me the number of balances you're looking to order?

If you need the pivot shoe, we will need to see an undamaged sample removed from the window along with the thickness and width dimensions.

Home Owner from Coconut Creek, FL

Dec 1, 2023 8:10 am

Hi Emily,

Unfortunately, we are unable to open the window with the defective balancer - even the service tech could barely get it open to determine that was the issue. He did try and get the part number from another working window but was only able to get the pictures provided.

Is there another way to determine the part number? Are you able to reach out to PGT with our provided NFRC number to see if they have it on file?

And regarding how many, I'm unsure. I would assume there is one balancer per side of the window, but since we can't open it, I can't determine if I need one or two. I guess PGT would need to make the determination since this part should fall under the warranty.

Let me know your thoughts.
Thanks and regards,
Sandy

Emily from SWISCO

Dec 4, 2023 9:22 am

I'm sorry to say that the only way we can help is if we have the stamp on the balances and the length of them. The information on the sales order tells us nothing about the balances you need, unfortunately. If this is under warranty then your best bet may be to contact PGT directly if you haven't already. I truly apologize that we couldn't be of more help but please let us know if you have any other hardware questions.

Home Owner from Coconut Creek, FL

Dec 4, 2023 9:46 am

Hi again Emily,

While I'm trying to figure out how to get the stamp information for you, can you confirm that you would be able to place this custom order, as there has been some confusion on whether this part is still available?

Please let me know so I know my options.
Thanks and regards,
Sandy

Emily from SWISCO

Dec 4, 2023 1:04 pm

Yes, we should be able to supply the balances you're looking for. We just have to know the requested information and specifications of the balance to be 100% sure.

Home Owner from Coconut Creek, FL

Dec 4, 2023 1:16 pm

Ok, I'm working on it. Please stand by.
Thanks!

Emily from SWISCO

Dec 4, 2023 1:30 pm

No problem. We'll be here to help whenever you can get that for us, no rush!