balance which is 25 inch long 0.5 inch width

Home Owner from Foster city
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Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thank you for reaching out to us. We're happy to look into this. Can you show us a close-up shot of the bottom shoe? Is the 25" measurement only for the metal channel, not including the fittings? Additionally, we'd like to see the stamp printed on the metal channel. 

Home Owner from Foster city
Hi the 25inch is only for the metal channel without fittings, I've uploaded the pictures ( my rule starts with 2 inch btw) 
and I've uploaded more pictures
5 user uploaded images
Home Owner from Foster city
Here are more pictures 
5 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thank you for getting back to us! It looks like your bottom fitting is damaged, so I’m unsure whether it was originally wingless or had wings. We recommend checking an undamaged balance to be safe. 

If the bottom fitting is indeed wingless, you may have the S351-25 or S390-25. The important difference is the depth of the bottom fitting, so you'll have to measure as shown below to determine the best match. You can also select the 2430 stamp option for your replacement balances. 

Please let us know if you have any questions.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

Home Owner from Foster city
I'm not sure if it comes with the wings, can I order these 2 parts to try which one is fit, and return the other one later? 
Emily
Emily from SWISCO
SWISCO
Expert

Sure, you're welcome to purchase both options if you're having a hard time determining the shoe depth of your original balance. Our return policy can be found here. You can order these balances directly on our website or by giving our customer service team a call at (888) 991-1929.

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