Looking for coil window shoe to replace.

A quick learner says:
my window doesn't stay up. it has coil balance shoe. The spring has broken. I would like to replace the broken shoe. However I can't remove the sash from window frame by tilt the sash 90 degree. the shoe has no open top. How can I replace the broken show?

User submitted a photo of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hello! Looks like you're using our 15-087 pivot shoe and Series 180 coil spring. See how well these parts match yours.

As for removing it from the window, watch the videos below. These detail exactly how we remove a sash, pivot shoe, and coil spring. Some of the hardware shown here is different than yours, but the principles are more or less the same.
We also have a diagram that shows how your specific balance assembly should go in the window.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)