Looking for hardware for my windows

A home owner from West Chester PA says:
trying to find replacement parts (photos attached).
The acrylic holder of the round metal "drum" shaped piece which the window bars slot into has broken into two halves on several windows. The acrylic piece has a metal strip attached which goes into a spring loaded part about 2 feet up the slider. I guess I need the whole thing ?
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Bob from SWISCO responded:

Thanks for writing in. First, I'll clarify on a few points. The broken piece in your photos is called a pivot shoe. The pivot shoe is, as you noted, what holds the pivot bars that connect to the window sash; this is the assembly that allows the window to tilt inward. The pivot shoe also connects to the coil springs further up in the window track. The coil springs are what enable the opening and closing of the window. Now, if your coil springs haven't snapped, you may be able to re-use them. Otherwise, you will need to replace them as well. 

Your pivot shoe looks like our 15-192. This pivot shoe is compatible with our Series 170 and Series 171 coil springs. The Series 171 is used if you need more than one coil spring on each side of the window sash. It stacks atop the Series 170, and has a longer tongue to reach the pivot shoe. Let us know if you have any questions. 

SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
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How to remove window pivot shoes
How to remove window pivot shoes
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Anatomy of a tilt window
Anatomy of a tilt window
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