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Home Owner from Upstate New York
Oct 14, 2025 8:43 pm
The spring broke and need to replace. They go on the side of a double hung window.
1 user uploaded image
4 Replies
Emily from SWISCO
Oct 20, 2025 10:25 am
Hi there!
Thank you for reaching out to us. Take a look at the Series 380 and Series 385 channel balances. The important difference is the depth of the bottom shoe, so you'll have to measure as shown below to confirm the best pick. You'll also have to refer to the stamp printed on the back of the metal channel to determine the strength option for the replacements.
Please let us know if you have any questions.
Comparison of the S378, S380 and S385 balance shoes.
Home Owner from Upstate New York
Oct 25, 2025 9:24 pm
Hi Emily,
I think it is the S380. I have uploaded a picture of the stamp printed on the metal.
Thank you,
Amy
I think it is the S380. I have uploaded a picture of the stamp printed on the metal.
Thank you,
Amy
1 user uploaded image
Emily from SWISCO
Oct 27, 2025 8:56 am
You'll want the 1520 stamp option based on this photo. A pair of S380-16 balances with this stamp will support a sash weighing 6 to 10 pounds.
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