Looking for replacement balancers, or just the spring

A quick learner from Brockport, NY USA says:
Windows were purchased from Chase Pitkin in the Rochester, NY, USA area, about 15-18 years ago.

Thank you very much for your help!
Thumbnail of the uploaded file named window.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

This looks like an older version of our 15-180 pivot shoe that is used with the S190 coil springs. You can also view other coil balances hardware that you may need under the related items section of our product page. Thank you!

A quick learner from Brockport, NY USA says:
Thank you so much for your help!!!!!
I have placed an order for 4 springs, order #1340279
For the future, how can I be sure to order the correct spring?
I have the ability to weigh the sash....
Or, can you go by sash size?
I just placed the order the way I did, this time, to get passed a non functioning window.
Profile picture of Casey
Casey from SWISCO responded:

Well, if you ever happen to run into another coil spring dilemma and would like some assistance, you can always reach out to us. We are always happy to help. 

How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.