Looking for replacement balances

Question

These balances are on a Jeld wen double hung tilt window. I see a 26C stamped on them. Window is brand new and the balances are sticking causing the string to be very loose and then popping into place when the window is raised about 3/4 of the way up.

Emily · Accepted Answer

Thanks for reaching out to us. It sounds like something is obstructing the operation. We recommend removing the balance and checking the track for any potential obstructions.

If you'd like us to ID the balance, we will need to see a complete and undamaged assembly removed from the window along with any attachments.