Hello, I just placed this order and wanted to confirm that it is for a sliding window. Please let me know. I've been trying to figure out a way to install a proper lock on my windows and this company doesn't seem to exist anymore. Thank you in advance for your help and expertise! I currently only have a dowel in place and don't see evidence of a prior lock. I've attached some photos. Any ideas would be greatly appreciated.
Kind regards,Sirikit
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Casey from SWISCO responded:
March 25, 2020
Hello, I wish that we were able to assist you in finding a lock for your sliding window but, unfortunately, we won't be able to assist if there was no original lock to compare or if you no longer have it. Our company specializes in matching replacement hardware based on what was installed on the window originally. That leaves us at a stalemate since we have no way of knowing what hardware your window manufacturer used, if any. The only thing we can be fairly sure of is that the 90-034 that you ordered and cancelled wouldn't have worked since it needs a specific opening and dimensions to snap in place. I'm sorry we couldn't be of more assistance and please let us know if you have any future hardware questions. |
