I'm afraid I don't know what it is you need. In order to assist you, we will require a clear picture of the balance assembly in question. I will especially need to see the pivot shoe, which is probably the most important detail at this stage.
Thank you!
Thank you! We definitely sell these balances, though only the individual components separately. I hope that's okay. The reason for that is because you really only need to replace the pieces that are broken. You can reuse the rest.
The only exception to this rule is the springs; if you replace one coil spring, you really ought to replace all four of them. Otherwise there's no harm in reusing undamaged parts.
See our 15-180 pivot shoe, 15-181 clip, 15-182 bushing, and Series 190 coil spring. I am very confident that these parts will work in your window, you just need to decide what you have to replace and what needs to be reused.