Hello. I am looking for the equivalent replacement parts for the handle and lock for my model 312 Patio door, made by Atrium / Reliabilt and purchased in 2017 from Lowe's. They have not been able to get me what I need as EOM, nor can 7 other local distributors.
Atrium created a ticket with the part numbers of the originals as handle: 312-2-HD-WE-KI-T (in white) and Locking Mechanism: 312-2-LO-CK-ME-CH. The full item description on the Lowe's invoice is: 6RB Vinyl BBG Patio LH NOSCR 312. Photos attached.
Hoping you can help. Thanks.
MQ Patio Door Handle and Single Mortise Lock Replacement
Handy Person from West Chester, PA
Jun 1, 2024 10:19 am
3 user uploaded images
6 Replies
Handy Person from West Chester, PA
Jun 2, 2024 9:45 am
Hi Bob, it certainly does. Thanks so much for the quick response. Ordering now, stay tuned!
Bob from SWISCO
Jun 2, 2024 3:28 pm
Great! Let us know how you make out, and many thanks for reaching out.
Handy Person from West Chester, PA
Jun 15, 2024 10:56 am
I am a little behind closing the loop here and am providing feedback not just to Bob, but anyone considering using Swisco.
In short, I was have zero luck getting simple parts (patio door handle and lock) from the manufacturer, warranty sub-contractor, or numerous similar distributors. I found this site and posted the information and pics I had available (super easy process). Bob was ultra-responsive, replying twice on the weekend - no banker's hours here! My parts came in 4-5 days, as scheduled, and were were exactly what I needed for a reasonable price. Also, the 3 min "how-to" installation video had a few essential tips that kept me from losing the lock inside the door. I am extremely happy overall, and grateful for your site and customer service. So is my wife, :) 10/10.
In short, I was have zero luck getting simple parts (patio door handle and lock) from the manufacturer, warranty sub-contractor, or numerous similar distributors. I found this site and posted the information and pics I had available (super easy process). Bob was ultra-responsive, replying twice on the weekend - no banker's hours here! My parts came in 4-5 days, as scheduled, and were were exactly what I needed for a reasonable price. Also, the 3 min "how-to" installation video had a few essential tips that kept me from losing the lock inside the door. I am extremely happy overall, and grateful for your site and customer service. So is my wife, :) 10/10.
Bob from SWISCO
Jun 17, 2024 10:29 am
That's fantastic news! Thanks so much for the update, and of course for the business. It means a lot.
Please feel free to reach out to us for any future window or door projects you may have. We're always here to help!
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