MQ Patio Door Handle and Single Mortise Lock Replacement

Handy Person from West Chester, PA
Jun 1, 2024 10:19 am
Hello. I am looking for the equivalent replacement parts for the handle and lock for my model 312 Patio door, made by Atrium / Reliabilt and purchased in 2017 from Lowe's. They have not been able to get me what I need as EOM, nor can 7 other local distributors.

Atrium created a ticket with the part numbers of the originals as handle: 312-2-HD-WE-KI-T (in white) and Locking Mechanism: 312-2-LO-CK-ME-CH. The full item description on the Lowe's invoice is: 6RB Vinyl BBG Patio LH NOSCR 312. Photos attached.

Hoping you can help. Thanks.
Quail Slider Handle Quail Slider Interior Quail Slider Mortise Lock
3 user uploaded images
5 Replies
Bob
Bob from SWISCO
Jun 1, 2024 11:50 pm
SWISCO
EXPERT

Hello there. This looks like the 82-086 Handle Set and 82-218 Mortise Lock. Take a look and let me know if you have further questions.

Handy Person from West Chester, PA
Jun 2, 2024 9:45 am
Hi Bob, it certainly does. Thanks so much for the quick response. Ordering now, stay tuned!
Bob
Bob from SWISCO
Jun 2, 2024 3:28 pm
SWISCO
EXPERT

Great! Let us know how you make out, and many thanks for reaching out. 

Handy Person from West Chester, PA
Jun 15, 2024 10:56 am
I am a little behind closing the loop here and am providing feedback not just to Bob, but anyone considering using Swisco.

In short, I was have zero luck getting simple parts (patio door handle and lock) from the manufacturer, warranty sub-contractor, or numerous similar distributors. I found this site and posted the information and pics I had available (super easy process). Bob was ultra-responsive, replying twice on the weekend - no banker's hours here! My parts came in 4-5 days, as scheduled, and were were exactly what I needed for a reasonable price. Also, the 3 min "how-to" installation video had a few essential tips that kept me from losing the lock inside the door. I am extremely happy overall, and grateful for your site and customer service. So is my wife, :) 10/10.
Bob
Bob from SWISCO
Jun 17, 2024 10:29 am
SWISCO
EXPERT

That's fantastic news! Thanks so much for the update, and of course for the business. It means a lot.

Please feel free to reach out to us for any future window or door projects you may have. We're always here to help!

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