MW Windows 3/8" spiral balance shoes

A handy person from Midlothian, VA says:
October 25, 2010
I am looking to purchase several balance shoes for my MW Windows. The windows have 3/8" spiral balances that are 25" long with two pins at the bottom that attach to the pivoting shoes. Where are you located ??
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Paul Sr. from SWISCO responded:
October 25, 2010
Click on the 'Spiral Balance' section in our sash support replacement hardware catalog. From there follow the steps to determine the proper replacement balance.

Swisco is located in New Jersey.
A handy person from Midlothian, Virginia says:
October 25, 2010
Paul, I looked at the online catalog, but do not see the exact spiral balance bottom piece for my MW windows. The windows are about 8-0 years old. They are twin seal double hung and 30" wide, the spiral (3/8") balance is 25" long with two pins on the spiral end of the counter balance. I will buy 10-12 of them as they seem to be the weak point of the mechanism. Is there alocal distributor near Richmond VA. Help Donald Forman
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Paul Sr. from SWISCO responded:
October 25, 2010
Can you post a quick picture of your spiral bottom piece so that we can see what you have. Sorry, we do not have a local distributor in Richmond, VA.
A handy person from Midlothian, Virginia says:
October 25, 2010
Paul, these are the items in question. These are pictures from a window that is not broken. The previous home owner probably didn"t know th

- Donald
Customer image of the their spiral balance bottom piece.
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Paul Sr. from SWISCO responded:
October 25, 2010
That hardware piece is called the pivot shoe. Browse through the pivot shoe section to see if you can match your pivot shoe up to it's replacement. You may not need to replace the pivot shoe if it is not broken.
A handy person from Midlothian, VA says:
October 25, 2010
OK, I think I found the correct counter balance shoes and ordered 6 of them. Thank you for your help, I hope they are the correct ones.
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