This handle set has no markings whatsoever.
So far even the locksmith could not install the key cylinder that we purchased from a glass parts store who thought they knew what would fit via photos. So it's tricky. The key area is positionally challenging and required the handle ( that came with the key ) to be moved to another position and then only one screw fit for securing it. The other screw just hit a void in handle. Then the key was so close to the side of door as well. Does that make sense?
We called a locksmith after my husband who is quite a handyman couldn't get it but now we realize that the part just won't work because the locksmith also had the same problem .
Maybe you know about all the issues that can happen?
Thank you if you can help.
I was hoping that Swisco could help. Maybe I can clarify the problem.
The screw holes are 3 15/16" apart but the new handle that came with key lock wouldn't work because the hole for the lock is in a different place and won't work.
So maybe the existing handle can work but I don't want to punch holes until I know it will.
Also the latch is very tight causing a problem to even latch it from inside. So a key will maybe break?
Thanks for any ideas.
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Tom from SWISCO responded:
October 2, 2019
Thank you for your patience in this matter. I definitely think we can help with this problem. It's actually a very common issue; the thumb lever is offset, but the outside key plug is centered, so they won't meet in the middle. I'll never understand why patio door manufacturers keep making outside handles this way. I guess they figure you'll never want to lock the door. Who knows! Fortunately, we have a way around this. The easiest solution would be to simply purchase a new outside handle and key lock that allows you to install the key in the appropriate position. I recommend our 82-044 handle and 82-315 key lock. We even have a video on how these parts interact. Give it a look and let me know what you think of this solution. |
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Tom from SWISCO responded:
October 4, 2019
We are happy to have been able to help you with this. Once you get the parts you need, please come back and let us know how everything worked out. |
