Milgard Window Part

Question

I purchased two balancers from you, S385-33, option 3240, and installed them. Now I find that a small plastic piece on the window that engages the top of the balancer is broken. These are photos of the unbroken piece. Do you have this plastic piece?

Paul · Accepted Answer

Hello,

Thanks for posting! I suggest you use the 18-009 top sash guide and trim the three thin plastic edges at the top of the guide where it protrudes past the main body. In our experience, this was a fairly straightforward alteration and has worked for Milgard non-tilt windows in the past. Take a look and see what you think.