Milgard single hung sash cam

Quick Learner from 92253
When I reinstall one of my single hung vinyl Milgard windows, only one channel balance will engage the sash cam at a time. Can the sash cams wear out to the point that then are not able to  retain the channel balance, or could there be a problem with the channel balance? I even tried to shim the sash cams out slightly but no help.
2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thank you for reaching out to us. We aren't too sure what you mean by "Sash cams". Could you upload photos of that? We would also like to see photos of the balances. 

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