Milgard window spring balancer

Handy Person from San Francisco, CA
I need help in identifying the replacement window spring balancers for a window made by Milgard. It has some numbers printed on it: "23 5 HV CMC 7". The length of the metal part is 24"
I couldn't determine the exact replacment from your selection photos. I have uploaded some photos of a working balancer. Please help me to find the right part.
 
5 user uploaded images
4 Replies
Bob
Bob from SWISCO
SWISCO
Expert

Thanks for posting. I am confident we can help, but first I'd like to see photos of the 'guts' or underside of the metal channel. Some balances from the west coast have a special configuration we need to account for. We should be able to narrow this all down from there.

Handy Person from San Francisco, CA
Hi Bob, Yes, I have more photos but your website only limit to upload 5. Here are the photos for its 'guts'. 
Please let me know if you still need more
Godwin
3 user uploaded images
Bob
Bob from SWISCO
SWISCO
Expert

That's perfect, Godwin, thanks. This is either an S380-24 or S385-24 Channel Balance. The only difference between these two balances is the 'depth' of the bottom nylon shoe. See below. In either case, for a stamp option choose 2350.

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

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