Milguard window tracks

Hi there!

It looks like you have either our S351-33, with a 15-002 bottom attachment, or S390-33, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You'll also need a 3240 stamp option.

As for the top sash guide, take a look at our 18-008 or 18-008H. Compare our dimensions to an undamaged version and see if either matches up for what you need.

Comparison of the S351 and S390 balance shoes.

The stamp option or spring strength option indicates the weight range your balance is calibrated to support. There's a stamp on your metal channel that reads "32 4", which means that you'll need to select the 3240 option on the S390-33's store page. Let me know if this makes sense. 

Thank you for your kind words! We're always happy to help. 

Our S390-33 actually comes with the 19-002 top and 15-001 bottom fittings attached so you don't need to order those separately. I'm not able to alter your order on my end but if you call our custom service department at 856-317-6263, they should be able to help. Their hours are Monday - Friday; 8AM - 4:30PM EST.