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Paul from SWISCO responded:
February 21, 2019
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Paul from SWISCO responded:
February 21, 2019
Excellent. If you need anything else do let us know. |
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Tom from SWISCO responded:
February 26, 2019
I'm sorry to hear you're having trouble! There are two possibilities. The first is that the shoe might be in the locked position. Pivot shoes have two positions, locked and unlocked, which is determined by the orientation of the cam. When the cam turns, two little pads on either side of the pivot shoe extend and retract. This prevents the shoes from shooting up into the balance when you remove your sash, since the balance keeps them under constant tension. Looking at your photo, the cam appears to be in the unlocked position. This should allow the shoe to slide freely in the jamb. Did you turn it that way with a screwdriver, or was it like that even when you had to use the hammer? The other possibility is that the 15-210 is too thick for your jamb. This is peculiar, since this was made specifically for your type of window. Do you still have your old shoe handy? If so, please tell me its width and thickness. |
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Tom from SWISCO responded:
February 28, 2019
Huh, that's weird... I've never heard of a jamb being warped that much, but I suppose it's possible. I think you might have your locked and unlocked positions mixed up. When the slot in the center cam is horizontal, the shoe is unlocked. This is because when the sash is in place as normal, the pivot bar that connects it to the shoe sits in that same position. The shoe has to be unlocked when in that position or else you wouldn't be able to open and close the window. A local professional may be able to shed some insight on what the issue is. When it comes to a problem like this, it's hard to be 100% sure without having the window in front of me. If you learn anything new, please let us know! This is a bit of a weird situation but I have no doubt I'll get another customer who will tell me the same thing. Happens all the time in this business. |
