Tom from SWISCO responded:
April 19, 2019
I'm afraid we haven't been able to find anything similar to this roller. Could you remove it from the door entirely and show me a photo of it by itself? I'd like to see it from one or two different angles. I'd also like to know the diameter of the wheel. Finally, is this on the bottom or top of the door? I'm hoping we can track down a usable replacement with that information. Thank you! |
Tom from SWISCO responded:
April 19, 2019
Ahhh, you're right. I can't believe I missed that. It does come with an adjustment screw, though it looks like your wheel may be concave instead of flat. That could also be a trick of the light. As long as your wheel is flat then I think it will work well as a replacement. |
Tom from SWISCO responded:
April 19, 2019
Awesome, thank you! We appreciate your business. Sorry again about the initial confusion. If you ever need anything else, please let us know and we will do our best to help. |
Dave Sr. from SWISCO responded:
April 24, 2019
I'm afraid that that part is no longer available. You will need to find some items possibly at a hardware store and fashion something that can work in place of it. These are older parts and not made much anymore. Sorry we can't offer anything better. |