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Paul from SWISCO responded:
October 2, 2018
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Casey from SWISCO responded:
October 8, 2018
Sure, we don't do exchanges but you can return the parts and place a new order for the correct rollers. SWISCO.COM Return Instructions: If a stock item (not including tools or custom-made merchandise) is returned within 30 days of delivery, SWISCO will refund the cost of the returned items. The customer is responsible for all shipping charges not the result of a SWISCO error. SWISCO will process the refund when the returned merchandise is received. Tools and custom items are not returnable. If merchandise is not returned in good condition, the return will not be accepted. Please be sure to include all parts, including fasteners and wrap appropriately for a safe return. SWISCO.com does not accept requests for an exchange. You must place a separate order for new items. Ship returns to: SWISCO.com Attn: RETURNS 7030 Colonial Hwy Pennsauken, NJ 08109 Please include the order number on or inside the package. Our Return/Exchange Policy can be viewed online at: https://www.swisco.com/informative/pd/Swisco-Policies/Return_Exchange-Policy |
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Casey from SWISCO responded:
October 9, 2018
We'll keep an eye out for you return! Sorry, the photo of the 23-198 isn't so clear, but to clarify, it does come with a concave wheel. Hope this helps and good luck with the repair! |
