Hello,
Client had painting done and parts of Pella window hardware is missing and cannot be found. Can you help identify and let me know what to order? I believe the part is called a "return".. to be located on the two holes?
Missing Hardware

Quick Learner
Nov 15, 2021 6:10 pm
4 user uploaded images
4 Replies

Tom from SWISCO
Nov 19, 2021 10:58 am


Looks like you might need a new keeper, but I don't know what yours is in this case. Is there another window in the house that might still have this part? If so, we can use that as a reference?

Contractor from San Rafael, CA
Dec 28, 2021 2:25 pm
Unfortunately, no. All of the windows are missing this hardware.

Tom from SWISCO
Jan 4, 2022 11:28 am


Thank you. In that case, I will have to make an educated guess.
Your current locks resemble our 38-274 and 38-275, which in turn use the 38-284 keeper. That may very well be what you want, but there is no guarantee of that. Your windows do look a little older so I'm not sure how compatible your old locks will be with the 38-284.
Either way, it is probably going to be your best bet. Look it over and see what you think.
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