Missing Hardware

A quick learner says:

November 15, 2021

Hello,

Client had painting done and parts of Pella window hardware is missing and cannot be found. Can you help identify and let me know what to order? I believe the part is called a "return".. to be located on the two holes?

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Tom from SWISCO responded:

November 19, 2021

Looks like you might need a new keeper, but I don't know what yours is in this case. Is there another window in the house that might still have this part? If so, we can use that as a reference?

A contractor from San Rafael, CA says:

December 28, 2021

Unfortunately, no. All of the windows are missing this hardware.

Tom from SWISCO responded:

January 4, 2022

Thank you. In that case, I will have to make an educated guess.

Your current locks resemble our 38-274 and 38-275, which in turn use the 38-284 keeper. That may very well be what you want, but there is no guarantee of that. Your windows do look a little older so I'm not sure how compatible your old locks will be with the 38-284.

Either way, it is probably going to be your best bet. Look it over and see what you think.

Pella Casement Lock Handle, L

38-274

$26.85

Pella Casement Lock Handle, R

38-275

$26.85

Pella Casement Strike

38-284

$45.41

3/8" Handle for Pella

39-109B

$11.25

Anatomy of a casement window

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