Missing Hardware

Quick Learner

Nov 15, 2021 6:10 pm

Hello,

Client had painting done and parts of Pella window hardware is missing and cannot be found. Can you help identify and let me know what to order? I believe the part is called a "return".. to be located on the two holes?

4 user uploaded images

4 Replies

Tom from SWISCO

Nov 19, 2021 10:58 am

Looks like you might need a new keeper, but I don't know what yours is in this case. Is there another window in the house that might still have this part? If so, we can use that as a reference?

Contractor from San Rafael, CA

Dec 28, 2021 2:25 pm

Unfortunately, no. All of the windows are missing this hardware.

Tom from SWISCO

Jan 4, 2022 11:28 am

Thank you. In that case, I will have to make an educated guess.

Your current locks resemble our 38-274 and 38-275, which in turn use the 38-284 keeper. That may very well be what you want, but there is no guarantee of that. Your windows do look a little older so I'm not sure how compatible your old locks will be with the 38-284.

Either way, it is probably going to be your best bet. Look it over and see what you think.