Missing Window Channel Parts

Home Owner from Menlo Park CA
Hi,

We could not find the window channel parts and the window does not stay up when opened. I found the part number on the window frame. Can you help us find the parts? The height of the movable part of the window is 24 1/2 tall. Thank you.

Gwen
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Casey
Casey from SWISCO
SWISCO
Expert

Hello,

Unforutnately, the manufacturer label does not indicate the hardware that the window uses. If there is an identical window in the house with intact hardware, we would need to start by seeing one of the balances fully removed from the window. 

We would also need you to write out the exact height of the visible glass, as well as the weight of the sash, for the window with missing balances. Keep in mind that we can't make any guarantees if the original hardware is missing but we will do our best to point you in the right direction. Thank you! 

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