Missing hardware

A contractor from Topanga says:
We are missing the hardware where it connects to the window and it helps it open
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Tom from SWISCO responded:

Your operator looks like a match for our 39-239B . Please review this product and see what you think. Note that we sell the newer "Encore" style, which has a detachable cover (the 39-451 , sold separately). I can't tell if yours is also an Encore style. If it is then you can simply reuse the cover and handle you have now, otherwise you will need the 39-451 .

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