Missing part on window

Quick Learner from Palm Coast Florida

Feb 13, 2023 5:44 pm

Hi,
I just received my window sash for the double hung window (thank you); went to install it and realized that there are parts broken and missing on window itself (the one that slides up and down) and is supposed to catch on the sash on the way down. I have it circled in blue. This picture was taken from another window in the house.

Thanks for your help!
Alexander

1 user uploaded image

4 Replies

Emily from SWISCO

Feb 14, 2023 10:48 am

Hey, Alexander!

It sounds like you need a new top sash guide. We'd be happy to help but we would need to see an undamaged version removed from the window to compare to our inventory.

Quick Learner from Palm Coast Florida

Feb 14, 2023 2:05 pm

Hi All,
I managed to piece together the broken pieces and figured it out. It's the Channel Balance Guide Pair part number 18-178. I placed my order earlier this morning. Thank you for your effort Emily. Much appreciated.

Alex

Emily from SWISCO

Feb 14, 2023 2:18 pm

I'm glad you found what you needed for this repair. And thank you for your order, of course! We really appreciate it. Let me know if I can be of further help!