Missing part on window

Quick Learner from Palm Coast Florida
Feb 13, 2023 5:44 pm
Hi,
I just received my window sash for the double hung window (thank you); went to install it and realized that there are parts broken and missing on window itself (the one that slides up and down) and is supposed to catch on the sash on the way down. I have it circled in blue. This picture was taken from another window in the house.

Thanks for your help!
Alexander
Window Part Picture
1 user uploaded images
3 Replies
Emily
Emily from SWISCO
Feb 14, 2023 10:48 am
SWISCO
EXPERT

Hey, Alexander!

It sounds like you need a new top sash guide. We'd be happy to help but we would need to see an undamaged version removed from the window to compare to our inventory. 

Quick Learner from Palm Coast Florida
Feb 14, 2023 2:05 pm
Hi All,
I managed to piece together the broken pieces and figured it out. It's the Channel Balance Guide Pair part number 18-178. I placed my order earlier this morning. Thank you for your effort Emily. Much appreciated.

Alex
Emily
Emily from SWISCO
Feb 14, 2023 2:18 pm
SWISCO
EXPERT

I'm glad you found what you needed for this repair. And thank you for your order, of course! We really appreciate it. Let me know if I can be of further help! 

Products and resources found in this discussion
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.
Need help identifying your part?
Send a photo or description to our Parts Experts!
Identify Your Part
SWISCO Part Experts