Missing spiral balance

A home owner from Richmond, VA says:
I?m missing both upper sash spiral balances and connecting hardware, stops, etc. A matching window in another room has a sticker: NFRC 100/200/300/301 code:pat-086, spec:NFRC, series:NC2600, MST: 4060. It?s upper balance is 24 inches long, is 1/2 inch wide and has an orange tip. Can you help me? Pic 1 shows ?empty? track, pic 2 shows orange tip of matching window. Thanks
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Bob from SWISCO responded:

Thanks for writing in. It was wise to look at the balances in the identical window for guidance. Confirm that the outer tube is 24", not including the colored tip or spiral rod. 1/2" diameter is very close to 9/16", which is considered 5/8" in the trade, so double-check to be sure. Finally, I am assuming this is for a tilt window, but let me know if that's not the case. If it is, and all the previous information checks out, take a look at the S600-24 Spiral Balance for Tilt Windows. You'll need a red tip option (orange is usually just a faded red, or red made with a different dye). Let us know if you have any questions.

How to identify a replacement spiral balance
How to identify a replacement spiral balance
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How to replace a tilt window spiral balance.
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How to Identify a Replacement Spiral Balance
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How to choose the proper spiral balance tip color
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How to adjust a spiral balance on a tilt window
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