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Casey from SWISCO responded:
April 3, 2019
I am afraid your photos did not upload properly. Could you resend them to us again? If you are having trouble submitting your photos onto this forum, you may email them to help@swisco.com and we can manually upload them for you. Just be sure to include your reference somewhere on your email, D135385. |
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Casey from SWISCO responded:
April 3, 2019
Thanks for getting back to us with that information. Unfortunately, this is not enough information to help identify what replacement nylon cap can be recommended. We will need to see photos of the current pin and cap being used, along with some detailed measurements. From there, we will do all we can to find what you need. |
Thanks for your help with this. I have attached three pictures with measurements. I am hoping to find the type of pin and if I can purchase it from you. Also do the pin and cap come separate or is it one unit?
Todd
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Tom from SWISCO responded:
April 5, 2019
Thank you, Todd! This is exactly what we needed to see. Now for the actual hard part, which is finding a match for it. Bifold doors aren't exactly popular these days. Start by looking at our 21-001 pivot. This has a threaded top, a notched bottom, it's 5/16" in diameter and it has a 3/8" diameter top cap. What do you think about this one? Is your nylon cap also 3/8" in diameter? That may end up being the deciding factor Let me know what you think. If it differs in any significant way, or if you otherwise don't think it will work, let me know and we will do our best to find something else. |
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Tom from SWISCO responded:
April 5, 2019
Awesome! Good to hear. Thanks for your business and please let me know if you ever need anything else. |
